Corporate messengers can be used to communicate with customers, contractors, and partners. Unlike standard messengers like WhatsApp, employees will not lose office chats among private ones, and all corporate information and documentation will be in one place. In this article, experts shared seven features on what you should pay attention to when choosing a messenger for your company.

 

1. What Server the Messenger Is Installed on

There can be two options: the messenger can be installed either on your corporate server or not. If you just want to communicate, without the exchange of confidential data, then the browser version is also suitable. In another case, it is better to select a messenger that stores correspondence either on your server or on a third-party but protected one.

2. Consolidation of Employees into a Single Address Book

One of the main differences between a corporate messenger and the usual WhatsApp is the ability of an application or program to collect all employees in a common address book automatically. Some instant messengers can even find employees according to their position. If you have a company of more than 50 people, then this function may be useful to you.

3. Availability of a Tool for Setting Goals

The ability to distribute tasks directly in the chat is important. For example:

• You have an employee, Michael.
• You are discussing the current project with everyone.
• Right in the discussion, you can add one or more tasks for Michael to do.
• You can set a specific deadline for the task.

4. The Presence of Chatbots

With this tool, most routine tasks can be programmed so that they will be performed automatically:

• answering calls;
• distribution of incoming clients by employees;
• accepting various applications.

5. Quality and Quantity of Audio and Video Connections

Pay attention to how many services simultaneously support audio and video connections, whether it is possible to hold online conferences, and for how many people, check the quality of the HD picture.

6. Data Protection

It is essential for the company that internal and incoming information is protected. If your company has a high turnover of staff or employees often lose their smartphones, then the messenger’s ability to log out, erase all correspondence, delete history and files remotely will come in handy.

7. Devices Supported by the Application

It’s good when you can install a messenger on smartphones and PCs with different operational systems. If all this does not matter to your employees, then the ideal option is a messenger that works through a browser.

In the market today, there is a huge variety of messengers for comfortable teamwork for every taste and budget. The main thing in the work is that the service is safe and there is an opportunity to immediately set work tasks.